Episode 1
Culture, Cause, and Contentment builds a community
Building a culture can be a challenge! How do you get to a point where culture is natural?
How are you defined? What is your cause? Do you have a sense of contentment? Are you fulfilled?
Charles Antis, CEO of Antis Roofing & Waterproofing, sits down in the bunker to talk about where he came from, how he grew in business, and what drives him today.
Our episode highlights:
- Get involved with your community! Give and DON’T expect!
- Find something positive to do EVERY DAY
- 5 Min journal
- Get involved with the cause that drives you! And do they align with you?
Links:
- LinkedIn: https://www.linkedin.com/in/charles-antis-a3b6637/
- Website: https://www.antisroofing.com
- YouTube: https://www.youtube.com/AntisroofingInc
- IG: https://www.instagram.com/antis_roofing
- Twitter: https://twitter.com/antisroofing
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Transcript
today.
Joshua Maddux:We have Charles Antis on the show.
Joshua Maddux:Charles was faced with a challenge of just getting new work and also
Joshua Maddux:focusing on self care as a new business or a small business.
Joshua Maddux:Self care is a huge thing.
Joshua Maddux:However, despite the odds that every business faces his built a company.
Joshua Maddux:With an impact based mindset.
Joshua Maddux:And Charles has over 32 years of experience in providing people.
Joshua Maddux:One of the biggest things we all take for granted the roof over our head as the
Joshua Maddux:owner of antis, roofing and waterproofing,
Joshua Maddux:Charles has helped so many So Cal families stay safe and dry by literally
Joshua Maddux:putting a roof over their head.
Joshua Maddux:There's so much to unpack here and learn from him today.
Joshua Maddux:And I'm super excited to just jump in and have this conversation.
Charles Antis:Thanks Josh.
Charles Antis:You were having me on.
Joshua Maddux:Good to have you.
Joshua Maddux:Let's dive in and
Joshua Maddux:Give that 90 second background.
Joshua Maddux:Who are you?
Joshua Maddux:How'd you get here?
Charles Antis:I am a roofing contractor, but really I'm
Charles Antis:a, I'm an awakener of people.
Charles Antis:I didn't know that would happen, but gosh, you go back in time.
Charles Antis:I came to California originally on a sales job.
Charles Antis:I was selling insulation door to door.
Charles Antis:I sold a family.
Charles Antis:I was so excited.
Charles Antis:I went back the next day to pick up the check.
Charles Antis:You know,
Charles Antis:how excited you love your customers?
Charles Antis:This family, I thought I was going to save them money and
Charles Antis:they wouldn't answer the door.
Charles Antis:I saw them until finally the neighbor comes and she's, I hear her footsteps
Charles Antis:on the Porsche's you get out of here.
Charles Antis:And I say, why you were trying to take advantage of this family.
Charles Antis:They were not going to get the savings you promised.
Charles Antis:And I looked at her and I wanted to be angry with her, but I read
Charles Antis:what she said in the contract.
Charles Antis:And I thought, oh my gosh, And so I'm a guy that ended up in Southern California.
Charles Antis:Who's a laborer who grew up in the mountains of Oregon, who looked for a job.
Charles Antis:And that's how I got into roofing.
Charles Antis:32 years ago in Southern California.
Charles Antis:I quit a job because I wasn't providing value.
Charles Antis:I wasn't doing the right thing.
Charles Antis:Like my dad taught me how to do, and I looked for a job and the
Charles Antis:only job I saw was in roofing.
Charles Antis:And that's how I got here in Southern California, 32 years ago.
Charles Antis:That's the best way I can start in 90 seconds.
Joshua Maddux:That right there, I think, speaks so much
Joshua Maddux:to the values of your company.
Joshua Maddux:And the values of you
Joshua Maddux:as a person, the aspect of not only did you not care about at the end of the day,
Joshua Maddux:you know,
Joshua Maddux:getting the money from that customer,
Joshua Maddux:You quit the job because it was not the right place to be.
Charles Antis:That was the last job I quit.
Joshua Maddux:So
Joshua Maddux:What is one of the biggest business challenges that you faced?
Joshua Maddux:And before we hit record, we sorta touched on this briefly.
Joshua Maddux:But I want to dive into that and that sort of big business challenge.
Charles Antis:I would love to talk about today and I know we will, but I
Charles Antis:got to go back to what it felt like 32 years ago, because it's got to feel like
Charles Antis:this to people that start a business.
Charles Antis:That desperation that I wake up at 3:00 AM, whether I want to,
Charles Antis:or not in my head is moving.
Charles Antis:I start sweating and what do we do?
Charles Antis:And so what I did was I was desperate.
Charles Antis:To solve leaks.
Charles Antis:I just got a roofing job.
Charles Antis:And I, in fact, I got to tell you, I went out and did a repair and my
Charles Antis:first few months there, and I was so proud that I went up there and
Charles Antis:with my skill, I saw the leak that
Charles Antis:Was getting into this family's home.
Charles Antis:And then the owner of the company went out there and looked at the
Charles Antis:leak the next day that I repaired it.
Charles Antis:I was said, I was so proud of him.
Charles Antis:I look what I did.
Charles Antis:And he goes, that's going to leak again.
Charles Antis:And I said,
Charles Antis:Why?
Charles Antis:And he goes, because he showed me where I had pieces of coping
Charles Antis:going up and they should overlap.
Charles Antis:I had backwards lap, these pieces of coping.
Charles Antis:So water was going to go right in and under the flashing and I was
Charles Antis:humiliated and I decided right then I will never make that mistake again.
Charles Antis:I'm going to become the very best at solving leaks.
Charles Antis:And so when there wasn't enough work at this company, and when I started my
Charles Antis:own business four years after I entered the roofing market, this is in 1989.
Charles Antis:I was so desperate for work that I actually, one day my job was.
Charles Antis:Weatherstripping on that home bedroom door converted to an office so that when
Charles Antis:somebody called two or three calls a week, they wouldn't hear my daughter.
Charles Antis:And so under that condition, I got a call and I need to tell this story
Charles Antis:for what happened that first year
Charles Antis:I go out to this place because the ladies got home or leaks
Charles Antis:in every room of her home.
Charles Antis:And I'm super excited.
Charles Antis:So I'm driving, but I noticed that I'm getting to the place where this
Charles Antis:lady's, home's going to be the next.
Charles Antis:The homes are getting smaller.
Charles Antis:I see a little graffiti.
Charles Antis:I swallow wondering, oh, where am I going until finally I turn on the
Charles Antis:street where the home's going to be.
Charles Antis:I just see dead grass and the small home set back.
Charles Antis:And.
Charles Antis:I'm desperate.
Charles Antis:I don't want to knock, but my father's voice is ringing my head son do the
Charles Antis:right thing and I knocked on the door and these three things changed my life.
Charles Antis:These three things happened really fast.
Charles Antis:I see a woman's face when the door opens.
Charles Antis:She's about 50 something, but she's had
Charles Antis:A really tired month.
Charles Antis:So I don't know what to say, but I'm starting to say something and before I can
Charles Antis:open my mouth, I'm hit with the smell of.
Charles Antis:The smell of mildew is so strong that I've suddenly changed to
Charles Antis:A fight or flight brain said I'm about ready to leave.
Charles Antis:Try to say goodbye.
Charles Antis:But before again, any words come out.
Charles Antis:The third thing happens.
Charles Antis:I feel a tug at my finger and I looked down and in contrast to the
Charles Antis:mom and my face, there's this little six year old girl with blonde hair.
Charles Antis:And she has the biggest smile because she's got a visitor in
Charles Antis:her home and she probably didn't have very many, and she pulls me.
Charles Antis:Crowded living room into
Charles Antis:An undersized hallway.
Charles Antis:And then she goes right into this room and I know it was her room because
Charles Antis:she points with her arm to this, my little pony poster on the wall.
Charles Antis:But at that exact time, I looked down at her feet and I saw a
Charles Antis:mattress with moldy, Bedding.
Charles Antis:And I was stopped and I was like, oh my gosh, what do I do?
Charles Antis:I have to get out of here.
Charles Antis:I have a mortgage payment to make.
Charles Antis:I didn't have much work.
Charles Antis:I, And I, but I couldn't say anything.
Charles Antis:I didn't say no, I didn't say yes.
Charles Antis:I just sit there uncomfortable for what seemed like five minutes.
Charles Antis:It was probably 30 seconds and then till, finally, the mother with the tired
Charles Antis:look comes back in and I look at her face in contrast to the daughter's face.
Charles Antis:And then something happened that never happened that I can
Charles Antis:remember before I looked at her.
Charles Antis:And I said, in so many words, I said, I'm going to keep your family safe and dry.
Charles Antis:I'm going to take care of your roof.
Charles Antis:And then when I said it, I thought, oh my gosh, what did I say?
Charles Antis:I don't know if I can, I, I have a mortgage payment to
Charles Antis:make literally in two weeks.
Charles Antis:I don't know.
Charles Antis:And so I went up on the roof hoping of just a hole and now
Charles Antis:they needed a whole new roof.
Charles Antis:And so I, I didn't have any employees yet.
Charles Antis:I got on the phone and I got volunteers.
Charles Antis:And that weekend we went out there and we gave that family a safe, dry roof.
Charles Antis:It wasn't my best roof I've ever put on, but it was dry and they stayed in
Charles Antis:the home and something happened that I didn't plan on happening something.
Charles Antis:That shows itself in our culture here today.
Charles Antis:But this thing feels like this.
Charles Antis:Whenever I ran into that little family or one of those
Charles Antis:siblings that were six siblings.
Charles Antis:It was like, whoa, a high five a hot bit before I hugged.
Charles Antis:I don't know what it was, but there was this enthusiasm.
Charles Antis:There was this goodness.
Charles Antis:There was this.
Charles Antis:We knew we came together to do something good.
Charles Antis:Somehow I trust you more.
Charles Antis:And that's today, looking back what we have, what feels like
Charles Antis:culture here, back before I had any employees, that was a powerful moment.
Charles Antis:And I like to say Joshua,
Charles Antis:That was what we all can have.
Charles Antis:That was my doctor on an airplane moment.
Charles Antis:What is that thing that you do that in that moment, you are the most prescribed
Charles Antis:person in the world that should complete.
Charles Antis:And that like that doctor on an airplane.
Charles Antis:He hears that call from a pilot at 30,000 feet.
Charles Antis:Excuse me.
Charles Antis:There's a medical emergency.
Charles Antis:And that doctor, we all know, we all believe that he or she's going to
Charles Antis:raise his or her hand in that moment.
Charles Antis:is is going to offer that life saving service to assist that passenger.
Charles Antis:And why are we different?
Charles Antis:Because in that plane, that doctor affects that passenger and everyone around them.
Charles Antis:But in that home, there were six siblings.
Charles Antis:There were six volunteers.
Charles Antis:Saying yes.
Charles Antis:Take that back.
Charles Antis:Us.
Charles Antis:Me not saying no, I didn't say no somehow, by not saying no, we found a way to yes.
Charles Antis:And by us doing that, it changed everything.
Charles Antis:And that's who we became, who we were.
Charles Antis:But
Charles Antis:I got to talk about one other part of it.
Charles Antis:That's the giving part, which felt like it was important.
Charles Antis:And I'll tell you why it is later, but it was also so desperate.
Charles Antis:I'd like to tell you what it was like trying to sell work.
Charles Antis:Do you mind if I go into that a little bit?
Charles Antis:So when I was trying to sell work,
Charles Antis:I don't know how to tell this because I've not, I've never
Charles Antis:told this part before, but I was.
Charles Antis:I didn't get very many calls.
Charles Antis:And I remember I would get calls from an HOA cause we sell to hos today
Charles Antis:And I'd get a call from HOA
Charles Antis:And they would have leaks like 30 leaks and they think they need
Charles Antis:a new roof, but I knew it was going to cost a million dollars.
Charles Antis:And I went out there and I was desperate to sell them, but I was also desperate to
Charles Antis:save them money because I was thinking,
Charles Antis:Why are they getting a new.
Charles Antis:When they're roofing material, isn't a good shape, but just
Charles Antis:looking at all chimneys.
Charles Antis:And so I was struggling.
Charles Antis:And how do I solve this?
Charles Antis:And this is what I did.
Charles Antis:I would go up on her.
Charles Antis:Into a quiet place on that roof where no one was looking, I didn't want to
Charles Antis:be seen and I would sit down and then I would lay down and I would close my eyes.
Charles Antis:And I don't know why I did this, but I remember on my way to jobs,
Charles Antis:looking forward to doing this, like thinking it was going to help me.
Charles Antis:And it looking back now I was meditating on that roof.
Charles Antis:I didn't know what meditation was back then, but it was as if the roof was
Charles Antis:talking to me, it was as if I was, had a dividing rod looking for one.
Charles Antis:Over a desert.
Charles Antis:Instead I was on a roof.
Charles Antis:I was laying down and then I go through this ritual and the ritual was this.
Charles Antis:I imagined that I am water.
Charles Antis:I am water.
Charles Antis:And that's, I don't know why this making you emotional,
Charles Antis:but it's, this is what I did.
Charles Antis:I am water.
Charles Antis:And I'm traveling down in leaking around this chimney.
Charles Antis:How do I get there?
Charles Antis:Where do I go?
Charles Antis:And I would lay down and I would imagine the paths of water.
Charles Antis:And I learned through this process of meditating on a roof, that water.
Charles Antis:Water and its beautiful ability to fall and gravity pulling it down to
Charles Antis:capillary action can travel 30, 40 feet.
Charles Antis:And I did become the very best at solving leaks
Charles Antis:And in that solving leaks and we found that there was capacity.
Charles Antis:To do it and save the client's money in this way that we would dissect roofs.
Charles Antis:At the same time, we found that same capacity that we could donate
Charles Antis:roofs when somebody had a leaky roof and I didn't want to do it.
Charles Antis:We never talked about it for the first 20 years, but this is what would happen.
Charles Antis:We would walk into a situation.
Charles Antis:We run into a family and suddenly we would see they didn't have money.
Charles Antis:And we discovered that we couldn't let a family have a leaky roof just because
Charles Antis:they didn't have the money to pay.
Charles Antis:Over and over again, we found ourselves quietly.
Charles Antis:Sometimes I ever told my employees cause sometimes that they're stressed them out,
Charles Antis:but like time and time again, we couldn't let the family have a leaky roof just
Charles Antis:because they didn't have the money to pay.
Charles Antis:And
Charles Antis:you know,
Charles Antis:what's funny is now looking back because
Charles Antis:you know,
Charles Antis:we do blood drives here.
Charles Antis:We do so many other things.
Charles Antis:We can't let.
Charles Antis:Have a leaky roof just because they don't have the money to pay.
Charles Antis:We can't let a family go Howery just because they don't have the money to pay.
Charles Antis:We can't let a family or a patient go without blood, just
Charles Antis:because we don't have money.
Charles Antis:We have to do all that we can now in doing so we are defined.
Charles Antis:We have culture.
Charles Antis:We have cause, and also we have a sense of contentment, a sense of
Charles Antis:fulfillment, knowing that what we do in our basic service is actually
Charles Antis:having great impact in the world.
Joshua Maddux:I think that's
Joshua Maddux:so key because there's a few elements there that you touched
Joshua Maddux:on that I want to unpack.
Joshua Maddux:One is the power of water.
Joshua Maddux:You know,
Joshua Maddux:as we're sitting here, I have a cup of water sitting on my desk.
Joshua Maddux:You're drinking from a water bottle.
Joshua Maddux:If you stopped drinking water, We both end up in the hospital.
Joshua Maddux:And so water has this life-giving ability, but it also has this ability
Joshua Maddux:to wreak havoc, like you're talking about in one of those three projects and
Joshua Maddux:it's so interesting too.
Joshua Maddux:Put yourself in that position of whatever, you're trying to better understand whether
Joshua Maddux:it's the water that's causing the leak or the client who doesn't have the money.
Joshua Maddux:And you're putting yourself in their shoes, trying to figure out.
Joshua Maddux:That mom, that may be working two jobs already, that doesn't
Joshua Maddux:have the physical ability to make any more money to pay for that.
Joshua Maddux:And in reality, there's some times where I hear people like, oh yeah,
Joshua Maddux:you can totally buy a house, just, put away four or $500 a month.
Joshua Maddux:And it's
Joshua Maddux:okay, that person putting away $2 a month may be a stretch.
Joshua Maddux:And so these are the basic sort of needs.
Joshua Maddux:That so many humans have a roof over their head food on their table.
Joshua Maddux:And those are the things, seeing companies that understand that
Joshua Maddux:and understand that not taking advantage of people is a good thing.
Joshua Maddux:Which just sounds when you say it that way sounds so dumb, but not taking
Joshua Maddux:advantage of people is a good thing.
Charles Antis:Yeah.
Charles Antis:I think that we grew up.
Charles Antis:If you look at generationally, might my generation grew up
Charles Antis:kind of
Charles Antis:taking advantage of the last generation doubling down.
Charles Antis:There was a sense of win, lose, and it was okay.
Charles Antis:It's not what works in the world.
Charles Antis:Our generation is now awakening to there is the capacity to give that
Charles Antis:needs to be at the heart of business.
Charles Antis:One story.
Charles Antis:I didn't tell
Charles Antis:that is part of my legacy growing up in Oregon, growing up in a timber town,
Charles Antis:wherever he, man, I knew when I was a kid, every man I knew worked in the
Charles Antis:lumber mills, the plywood mills, or if he was the most respected, really?
Charles Antis:No, no disrespect to my dad who worked in 11 mill, but he would
Charles Antis:work as a logger cutting down.
Charles Antis:But there was great risk and it was just what we did.
Charles Antis:And,
Charles Antis:you know,
Charles Antis:that was a big, important thing.
Charles Antis:Now, my grandfather was a logger and he came west looking for work after
Charles Antis:the great depression and he didn't find any work that would keep him busy.
Charles Antis:He picked beats in Idaho.
Charles Antis:He originally left Arkansas in the thirties, but when he landed in Northern
Charles Antis:California, Southern Oregon, He found the McLeod lumber company and this
Charles Antis:industry back then held business the way that I want to hold it today,
Charles Antis:they said we're building community.
Charles Antis:So they built hospitals, they built roads, they built schools.
Charles Antis:They brought in 40 of the best teachers in the state and they gave them top salary.
Charles Antis:They even built a baseball field and built a minor league baseball team
Charles Antis:where my grandfather played for.
Charles Antis:I heard that story almost every time I saw him where he'd say, God, Charlie,
Charles Antis:I've got a trap for 1939 for the St.
Charles Antis:Louis Cardinals.
Charles Antis:And I went up there and my God, I swung that bat and he tells the story
Charles Antis:of getting that tryout and how you would've made the team, but he got drunk
Charles Antis:that last night and didn't do well.
Charles Antis:But,
Charles Antis:you know,
Charles Antis:that is giving back to community and that's something that we can do today.
Charles Antis:And that's something that we believe in today because we believe if we do it will
Charles Antis:attract and we'll retain the top talent.
Charles Antis:And if you look around at this roping, I believe there's
Charles Antis:proof of that concept here.
Charles Antis:And in the future, we're moving into men.
Charles Antis:You have to truly have cause in what, why you exist.
Charles Antis:And it answers.
Charles Antis:It's clear why we exist.
Charles Antis:If you were behind one of our logos here, it would say ancestry.
Charles Antis:Keeping families safe and dry.
Charles Antis:We know when someone's in customer care, answers the
Charles Antis:phone and someone's got a leak.
Charles Antis:We're not trying to collect.
Charles Antis:We're trying to keep them safe and dry, and we do it better than anybody
Charles Antis:in the HOA market up and down the coast because of this philosophy.
Charles Antis:But I love you talking about water.
Charles Antis:Water find seeks its own level waters in all of us waters everywhere
Charles Antis:in us, between us it's in life.
Charles Antis:It's beautiful.
Charles Antis:It's in our air.
Charles Antis:We breathe and the scary it, but it also carries our viruses too much of it
Charles Antis:can flood our homes and even consider.
Charles Antis:Water is a
Charles Antis:Fun, fun metaphor that I'm having a lot of fun with right now because we're
Charles Antis:writing a book about cause and business.
Charles Antis:It's about that moment when you're in that house and somebody needs something
Charles Antis:that doctor on an airplane moment, it's about not saying no, it's about
Charles Antis:saying maybe it's the power of maybe and what it does for culture brand and
Charles Antis:for how you feel and how you sleep in.
Joshua Maddux:I love that doctor on an airplane moment.
Joshua Maddux:I love that sort of analogy of,
Joshua Maddux:you know,
Joshua Maddux:we've all had that where there's some life-changing situation that happens and
Joshua Maddux:someone goes, I'm a doctor, I'm an EMT.
Joshua Maddux:I'm a whatever.
Joshua Maddux:And instantly everybody is so happy to see that person.
Joshua Maddux:For you, that person that you.
Joshua Maddux:Hey, I know you don't have the money to replace this roof.
Joshua Maddux:Don't worry about it.
Joshua Maddux:We're going to take care of it like that for that person.
Joshua Maddux:It was totally that moment.
Joshua Maddux:And I think that is,
Joshua Maddux:you know,
Joshua Maddux:we touched briefly on culture before this, before we hit record.
Joshua Maddux:And I think the element of what you guys do and not just,
Joshua Maddux:you know,
Joshua Maddux:roofing at the end of the day, we're in Southern California, it can get warm.
Joshua Maddux:Being up on a roof at the end of the day, when it's a hundred plus degrees
Joshua Maddux:outside, isn't necessarily the most fun and glamorous thing in the world.
Joshua Maddux:There can be tar paper, it can be stinky, it can be whatever,
Joshua Maddux:but that's just the tool.
Joshua Maddux:That you guys used to keep those people, like you said, safe and dry.
Charles Antis:It is really.
Charles Antis:And I, I can pity my people until I remember because of the way we hold it.
Charles Antis:The leader in the field Narcisso Alicon, he leads all the boots on the ground.
Charles Antis:He had an, he won the best of the best and national award for
Charles Antis:the MVP of the roofing industry.
Charles Antis:And on the cover of the magazine has said leading with.
Charles Antis:So there's this element of really focusing on people that is really powerful.
Charles Antis:And if I would've known earlier and
Charles Antis:you know,
Charles Antis:I gotta be honest, I was more generous outside my company before I
Charles Antis:was more gymnast inside my company.
Charles Antis:It felt like I could get that anecdotal roof.
Charles Antis:Good.
Charles Antis:Cause I had to, but
Charles Antis:if an employee wanted something, it was harder.
Charles Antis:Cause it felt
Charles Antis:oh, then they'll expect it.
Charles Antis:And I did, I went through a lot of years of feeling like there's not enough
Charles Antis:and I'm going to tell you something.
Charles Antis:When you feel like there's not enough, you're always right.
Charles Antis:Think about that.
Charles Antis:When I used to say no, there's not enough.
Charles Antis:I always ended the conversation.
Charles Antis:It done, it was done.
Charles Antis:It was over, it was finished, but I've learned a new habit and it's just, it's
Charles Antis:not saying no it's in, in not knowing it's in a, not knowing anything in every moment
Charles Antis:where I used to have to know everything.
Charles Antis:Instead, if I show up.
Charles Antis:Not knowing so much more capacity can happen.
Charles Antis:So today I have an automatic, maybe an any ask comes here.
Charles Antis:And as a result, we're able to help people, even when we don't
Charles Antis:have capacity, we're able to help people by drawing attention.
Charles Antis:So other people can donate.
Charles Antis:We're able to do that in so many ways.
Charles Antis:And what we find that everybody that participates, lifted
Charles Antis:up the brands lifted up.
Charles Antis:The cultures lifted up, that shows up in a myriad of ways.
Charles Antis:It should show up in better safety.
Charles Antis:It should show up in.
Charles Antis:Ha,
Charles Antis:you know,
Charles Antis:both fulfillment at work, it should show up in a better performance.
Charles Antis:And that's where it doesn't ANSYS without question.
Joshua Maddux:I imagine that speaks to, the improvement of your guys's company
Joshua Maddux:culture, the improvement of, your team's excited to show up in the morning because
Joshua Maddux:they're able to help people with this,
Joshua Maddux:with the challenges.
Joshua Maddux:Having a leaky roof for not having a roots or whatever that might be.
Joshua Maddux:That also probably speaks to employee retention.
Charles Antis:We have twice the national average,
Charles Antis:measured, we haven't measured the last couple of years since COVID and no
Charles Antis:doubt it's dropped a little bit, but
Charles Antis:when the national average of retention, the ripping industry was 46%.
Charles Antis:We track 92 and 93% of those years.
Charles Antis:And it's still, it's probably a higher attrition that even now.
Charles Antis:And
Charles Antis:yeah, we have a very, it makes a tremendous difference.
Charles Antis:You know,
Charles Antis:the thing though, that in starting where we started in with the history
Charles Antis:where we started the dilemma today, isn't getting work well, it is it's
Charles Antis:in getting work, but it's for a reason up today, our brand is strong today.
Charles Antis:Our culture is strong.
Charles Antis:Today, our challenges were in drought, in Southern California.
Charles Antis:We have extremely light weather patterns and we've been working on all
Charles Antis:sorts of drought the last dozen years.
Charles Antis:And right now in the last couple of years, we're in a drought again.
Charles Antis:And that really affects us and the may not where our phone's going to ring.
Charles Antis:It really affects us.
Charles Antis:And this is, and so our challenge right now, Joshua
Charles Antis:Is how do you thrive?
Charles Antis:Through drought.
Charles Antis:And I got to tell you some of our challenges.
Charles Antis:We've had some monies where we post, we posted,
Charles Antis:in a row three digit losses and we're not a huge company.
Charles Antis:One of the reasons that happened is when we saw our big work workload missing,
Charles Antis:we wanted to keep our employees busy.
Charles Antis:So we did two things.
Charles Antis:We ramped up training.
Charles Antis:And we ramped up pro certification, but the national roofing
Charles Antis:contractors association, we're supporting that great institution.
Charles Antis:We're also giving our guys, a training a, And a designation
Charles Antis:that will matter wherever they go, that they can take with them.
Charles Antis:And it's not cheap and time our money spent.
Charles Antis:We've also invested.
Charles Antis:And the community, not only have we donated eight habitat for humanity ropes
Charles Antis:this last year, and we've donated 1.3 million of them in the last 10 years.
Charles Antis:But we upped our donations and we called over 20 nonprofits
Charles Antis:during, when we were slow.
Charles Antis:And we said, you guys house people that need homes.
Charles Antis:They said.
Charles Antis:Yeah.
Charles Antis:So we said, let's go to American family housing, other Ronald McDonald
Charles Antis:houses, a bunch of homemade projects.
Charles Antis:And we said, let us go take care of you.
Charles Antis:And we are installing new roofs.
Charles Antis:We have other contractors, like best contracting services.
Charles Antis:Join us.
Charles Antis:We have beacon supply that are supplying us.
Charles Antis:We have a GAF and IB and all of these great companies are sipping.
Charles Antis:Yes.
Charles Antis:Eagle tile.
Charles Antis:And we have literally donated hundreds of thousands of extra and roofing.
Charles Antis:It's worth paying for it's costing us money, but because we have been giving and
Charles Antis:building for so long, we have a tremendous resource that we have invested in the
Charles Antis:company this so we can continue to give.
Charles Antis:And what this gives us is it gives us happiness.
Charles Antis:We're happy today.
Charles Antis:We're not worried, but everybody in the company sees how hard the company is.
Charles Antis:We're not stressed over finances because we're prepared for drought
Charles Antis:and we're not stressed and we're not stressed in any other way.
Charles Antis:Other than to, we're just saying you are most important to our people.
Charles Antis:And as a result, we're thriving, our brand has never been stronger and what's going
Charles Antis:to happen when it rains again, that's when the job starts come, we are going to
Charles Antis:grow and it's, and we're going to continue to grow and we're going to be happy.
Charles Antis:And the way we do it today, it's like just that first roof.
Charles Antis:Remember I told you that uncomfortable feeling.
Charles Antis:When the pandemic hit, it was new stuff, it was blood.
Charles Antis:It was food because I didn't know what to do in the community.
Charles Antis:And our habitat builds were stopped initially.
Charles Antis:And all of a sudden our VPs here, Susan Degrassi, who's on the board
Charles Antis:for American red cross locally.
Charles Antis:She said, Charles.
Charles Antis:Food insecurity.
Charles Antis:I know you've heard this before.
Charles Antis:We've talked about it, but now it's time to listen.
Charles Antis:22% of the people in your area don't have enough food.
Charles Antis:They're hungry.
Charles Antis:And so I remember I went out 18 months ago and I delivered a box of food to a woman.
Charles Antis:And the second story of a condo I wasn't supposed to go in, but she asked me
Charles Antis:to, and I carried this box in and as I carried it, I looked at her and she was
Charles Antis:really old and an old thin nightgown.
Charles Antis:And she was saying, bless you.
Charles Antis:And at first it hit me like, oh no, it's just like uncomfortable.
Charles Antis:And then as I put the box of food down and turned.
Charles Antis:I turned to her and I just had this feeling that I don't want to ever forget.
Charles Antis:I had this feeling like, oh my gosh, I feel alive.
Charles Antis:Wow, this woman just reminded me what I'm supposed to do.
Charles Antis:I'm supposed to say yes to help others in need.
Charles Antis:And then she said, wait a minute.
Charles Antis:And I thought, oh, she's in a beautiful present.
Charles Antis:And she wandered down the hall and waited.
Charles Antis:So she came back thinking she had a gift for something.
Charles Antis:Instead, she comes out with a completely squeezed flat tube of Colgate
Charles Antis:toothpaste, asking if she can have more.
Charles Antis:And in that moment, I got to experience that in a powerful way, this rush of how
Charles Antis:it feels to know you're engaged awakened in the moment, doing the right thing.
Charles Antis:And yet there's so much more to be done.
Charles Antis:And it was long after that.
Charles Antis:Susan deGrasse says, Hey, we can donate 70.
Charles Antis:Where it put a space every week and we can do blood drives and we've had over
Charles Antis:50 blood drives in the last 18 months.
Charles Antis:We've raised almost like 3,800 life-saving units of blood.
Charles Antis:And so something about this, what does that do for us?
Charles Antis:Look at our culture.
Charles Antis:Walk in here, man.
Charles Antis:It's like a high five on that.
Charles Antis:It's like we saw a doctor on an airplane, save a patient we're high
Charles Antis:five and all around the office.
Charles Antis:And when you go out to our stakeholders, when we go to events,
Charles Antis:people show appreciation people.
Charles Antis:Don't when I walk into a board meeting, think of me as a contractor,
Charles Antis:taking advantage of when I go into a board meeting, they look at me
Charles Antis:and they often say, thank you.
Charles Antis:And we have an immediate trust.
Charles Antis:And they sometimes look at me, it'll touch their hair.
Charles Antis:Like they're flirting.
Charles Antis:And I go, what are we doing?
Charles Antis:Why are you acting like this?
Charles Antis:And they'll say, we just like you, why?
Charles Antis:And they'll say,
Charles Antis:we doing good on your job.
Charles Antis:And sometimes they'll say things like.
Charles Antis:We just feel good when we think about you.
Charles Antis:And at first I didn't like that answer.
Charles Antis:Now.
Charles Antis:I love that answer.
Charles Antis:Our job is to do right by everybody and to err on the side of generosity
Charles Antis:with all of our stakeholders.
Charles Antis:And if we do our brand will thrive.
Charles Antis:Yeah.
Charles Antis:We may not.
Charles Antis:We may not grow in drought years.
Charles Antis:We grow our stature roles, our capacity grows, our love grows and
Charles Antis:this huge network of good people trying to do the right thing grows.
Charles Antis:And I don't know what the power that is.
Charles Antis:I don't have an algorithm that measured it, but it feels like
Charles Antis:the impact's a thousand times more than way it hits our bank accounts.
Joshua Maddux:That's amazing.
Joshua Maddux:And that's, that really speaks to, in a time where no one would have
Joshua Maddux:blamed a business owner for laying off half the staff that weren't
Joshua Maddux:busy because you didn't have jobs.
Joshua Maddux:Not only was it, Hey, let's keep them on board, but it was, let's spend
Joshua Maddux:more money training them so we can come back stronger in the future,
Joshua Maddux:which means when the drought does hit.
Joshua Maddux:And competition who let the staff go,
Joshua Maddux:you know,
Joshua Maddux:who's ready.
Joshua Maddux:Who's able, who's willing.
Joshua Maddux:And you've made incredible relationships with the local community.
Joshua Maddux:Decision-makers with those people and they know who you are.
Joshua Maddux:I was talking with a while ago with a guy who was starting a car detailing
Joshua Maddux:company up north, and he's I don't know what to do for marketing.
Joshua Maddux:I don't have any money.
Joshua Maddux:And I was like, find three schools and do a.
Joshua Maddux:You're like, Hey, we'll help you guys run car washing.
Joshua Maddux:I'll help organize it, whatever.
Joshua Maddux:And I was like, do that type as a give back to the community first.
Joshua Maddux:And you will see customers come in.
Joshua Maddux:It may take a little bit, but it's a sweat equity investment and you will
Joshua Maddux:build a relationship with your community and the community will support you.
Joshua Maddux:And six months later, I have so many customers, I don't know what to do.
Joshua Maddux:I'm hiring people, I'm growing and that's great.
Joshua Maddux:It's a great thing, to see businesses, continue to grow and
Joshua Maddux:continue to thrive even in economic, uncertainty and everything.
Charles Antis:You nailed, there's a way to get there and, you know,
Charles Antis:you're giving somebody a tool.
Charles Antis:And sometimes we do things because of opportunity.
Charles Antis:One of the things that you see hugely us, cause we talk about it on Klon
Charles Antis:radio, Heidi and Frank show on LA and it's the California love drop
Charles Antis:it's where wing lamb of wa who's fish taco is a big local restaurant.
Charles Antis:Hooked up with this roofer and this Kalos right.
Charles Antis:And we just started bringing food and drinks to frontline heroes,
Charles Antis:hospitals, police, and fire, and it just created a huge lift in the industry.
Charles Antis:That's a great lift for our culture and brand too, but sometimes I want to tell
Charles Antis:you that it's whatever your story is, and I'm going to tell you the area I've had
Charles Antis:the biggest impact where our company's had the biggest impact and I'm, this is
Charles Antis:the hint, it's the socks that I'm wearing.
Charles Antis:And so those are Ronald McDonald socks, and you'll see, they're a little bit worn.
Charles Antis:I have 40 pair of these in my drawer.
Charles Antis:I've been wearing.
Charles Antis:For four years on two campaigns, I'm going to tell you the campaigns quickly first,
Charles Antis:because they're both somewhat completed.
Charles Antis:The first was to adopt all of the Ronald McDonald house roofs across the country.
Charles Antis:And we have to over 200 roofing companies that adopted them.
Charles Antis:So Ronald McDonald houses now have, will be safe, dry,
Charles Antis:and close at no cost to them.
Charles Antis:When at all possible.
Charles Antis:Not that is my real story.
Charles Antis:Now, the other thing that just happened officially that Katie wrecker and I
Charles Antis:have raised $13.7 million to double the size of the orange county house.
Charles Antis:This is the second campaign of where these socks for now.
Charles Antis:I'm going to tell you why that campaign works for me and for my stakeholders.
Charles Antis:It works because seven years ago, my twins who are a hundred percent healthy.
Charles Antis:Charlie and Gracie were born seven years ago, but they were born unexpectedly
Charles Antis:premature, and they were in shock NICU in orange county in mission Viejo hospital.
Charles Antis:And so every day they went, we went from a healthy pregnancy to a happy pregnancy.
Charles Antis:My wife, Dawn, and I, to going to the hospital every day to check on
Charles Antis:them, to see if they're okay to see if there's any bells or whistles
Charles Antis:going off in their incubators.
Charles Antis:And this one thing, the doctors, the chop doctors told us if you come in twice a
Charles Antis:day for two hours each time and pull off.
Charles Antis:And lay your naked baby skin on skin, on your chest.
Charles Antis:It will give them the best chance to heal.
Charles Antis:And so when you hear that, when you're a father and a mother, man, you go there.
Charles Antis:And so we went there every day and when we would go there every day to the hospital,
Charles Antis:there was a Ronald McDonald station.
Charles Antis:That's the first time I got what they did, there was beds.
Charles Antis:There was computers, there was snacks.
Charles Antis:There was coffee.
Charles Antis:There was nice attendant.
Charles Antis:Name, Susan, that would say, come here, Hey, have some coffee.
Charles Antis:And you know what?
Charles Antis:Looking back.
Charles Antis:I hate to admit it, but I was rude to Susan.
Charles Antis:I ignored her.
Charles Antis:I wasn't ready
Charles Antis:to be part of that club, the club of families that had sick kids.
Charles Antis:So I pretended it wasn't happening and I ignored them every day until this
Charles Antis:one day, I'm going to the hospital.
Charles Antis:Purdue skin on skin with Charlie, my son and I had the worst chronic
Charles Antis:heartburn I'd ever remembered having it was so bad that there's no way
Charles Antis:I was in a bit of lamb on my chest.
Charles Antis:And so I walked in and I was frustrated and I was worried about
Charles Antis:what my wife was going to say.
Charles Antis:And I looked down and there was no attendant at the
Charles Antis:Ronald McDonald house station.
Charles Antis:I looked down and I saw a little green nature valley granola bar.
Charles Antis:And so I took it.
Charles Antis:I took it, not intending to pay anything back.
Charles Antis:I took the screen.
Charles Antis:And I ate it and I don't remember anything, except I remember
Charles Antis:sitting on that reclining chair.
Charles Antis:An hour and a half later.
Charles Antis:And Charlie, my infant son asleep on my chest and I was a hundred percent healthy.
Charles Antis:And I wasn't in any pain.
Charles Antis:And suddenly that started to hit me what that means to keeping families close.
Charles Antis:And that was the, that was a profound moment.
Charles Antis:When I told that story to the national roofing partners and all
Charles Antis:those people, it's like a family of represent that were like me.
Charles Antis:They can't let anybody have a leaky roof just because they
Charles Antis:don't have the money to pay.
Charles Antis:They said.
Charles Antis:Sure.
Charles Antis:And when I tell that story locally and Katie Rucker, my pain manager
Charles Antis:told her story and we would rock the socks in with my Powell wing lamb.
Charles Antis:He just walked in and point, come in this shop, come here.
Charles Antis:Where's the socks with me.
Charles Antis:He's like the most popular orange county.
Charles Antis:He just walks into my office when I'm in a podcast, that's how
Charles Antis:close we are because we're bound together doing good in community.
Charles Antis:And that makes us really accessible to all of our clients, to all of our
Charles Antis:stakeholders, to all of our employees.
Charles Antis:And it makes our work together.
Charles Antis:Like the love drop, like one old McDonald house.
Charles Antis:Like the blood drives like the.
Charles Antis:We're going to show up in two weeks, Wing's going to be cooking tacos there,
Charles Antis:and we're going to drive the 500,000 nail on the 177,000 tile on the 86 home.
Charles Antis:We've donated a roof for habitat for humanity.
Charles Antis:So $1.3 million in roofing, and we're going to do that.
Charles Antis:And we're going to tell that story of how we got there.
Charles Antis:And I'm going to dedicate that gold nail that I drive in to the guy.
Charles Antis:For two years, 13 years ago begged me to donate a habitat, promising me it would
Charles Antis:change our brand and change my life.
Charles Antis:And he was right.
Charles Antis:And that's Greg wise who passed.
Charles Antis:And so thank you, Greg, for sending us on the right path there.
Joshua Maddux:Wow.
Joshua Maddux:There's been so much to unpack in this conversation and just so much here.
Joshua Maddux:Within regards to, company culture, adding value to the community,
Joshua Maddux:community support and training.
Joshua Maddux:we could probably spend an hour chatting.
Charles Antis:We got to go do a love problem.
Joshua Maddux:What is your advice to someone who's facing.
Joshua Maddux:Some of these business challenges and bringing it back to the beginning
Joshua Maddux:of this, we were talking about.
Joshua Maddux:That, element of just getting out there and getting business
Joshua Maddux:and focusing on self care.
Joshua Maddux:And so what is your advice to someone who's in that scenario?
Joshua Maddux:Who's starting a business maybe are facing some of these challenges.
Charles Antis:You were right when you're talking about getting
Charles Antis:involved with those schools, it's it?
Charles Antis:You're right.
Charles Antis:But
Charles Antis:you're, you got to do it in the best way to find yourself.
Charles Antis:I can't really tell my story about the socks.
Charles Antis:I'm finding a way to be okay with myself.
Charles Antis:And I remember I'm a guy that can wake up at 3:00 AM with a head that doesn't talk.
Charles Antis:And so I believe you need something that feels like meditation.
Charles Antis:Now, I don't know what you call that, what you do, but you've got to
Charles Antis:find a little bit of spirituality.
Charles Antis:Maybe you need to find some really positive, uplifting, thing in the
Charles Antis:morning to read every day to get you spun in the right direction.
Charles Antis:I think that's really critically important that you find that.
Charles Antis:And I think it's critically important that you.
Charles Antis:Every day.
Charles Antis:I have this thing called the five minute journal.
Charles Antis:I got one right here.
Charles Antis:That's really used.
Charles Antis:I have notes on it.
Charles Antis:And every day I write three things.
Charles Antis:I'm grateful for three things that will make the day great.
Charles Antis:And two items, you don't need the five minute journal to do that, but do that.
Charles Antis:You will forecast your day.
Charles Antis:Whatever you write down will come to pass.
Charles Antis:And then it's tell your story, get involved with the cause that fulfills you.
Charles Antis:If you want to have purpose and you want to sell your
Charles Antis:product, you need to be heard.
Charles Antis:If you want to be heard.
Charles Antis:You need brand strategy.
Charles Antis:You need to go up against like Wing always says it always, it
Charles Antis:matters who you stand next to.
Charles Antis:So what you do is you build that bridge.
Charles Antis:And so if it's a cause, look at the non-profit
Charles Antis:if you love habitat for humanity, if you're a roofer like me,
Charles Antis:it makes sense to donate that.
Charles Antis:But before you do it, you gotta look at who's the CEO of that it's
Charles Antis:scrutinizing, but you've got to do it.
Charles Antis:If it's not a strong leader, you're going to get yourself into a quagmire.
Charles Antis:Really critically important.
Charles Antis:You look, who's serving on the board.
Charles Antis:I know you want it.
Charles Antis:You have a big cause, but go to the brand that has board
Charles Antis:members who have what you want.
Charles Antis:You will acquire the traits of the board members that you serve next to
Charles Antis:on boards matter, make that matter and look at the staff and then get involved.
Charles Antis:Join a committee.
Charles Antis:And tell them when you join the committee, tell them what you have time to do.
Charles Antis:You don't have to do 40 hours a month.
Charles Antis:Like I didn't been very first and habitat cause now I do a
Charles Antis:few hours a month for habitat.
Charles Antis:It's a very good arrangement, but tell them what you'll do then
Charles Antis:show up and you'll be fulfilled.
Charles Antis:You'll lift community.
Charles Antis:Your people will believe you inside and outside the company.
Charles Antis:And that is the best advice I can give anyone moving into the world, we're moving
Charles Antis:into where we're going to see exponential change about an exponential change.
Charles Antis:It's how you are in the world.
Charles Antis:How people know you by what you do.
Charles Antis:They will know you by how you perform.
Charles Antis:And if you have a brand like habitat for humanity, standing next to you, what
Charles Antis:that does, they don't make decisions.
Charles Antis:Their cognitive brain.
Charles Antis:They make decisions in their animal brain.
Charles Antis:And it's if I'm at habitat for many, it's I have a tattoo on my forehead that
Charles Antis:everybody can see that says, I think.
Charles Antis:Everybody deserves a decent place to live, and that makes people in the
Charles Antis:community, trust me with their children.
Charles Antis:I'm speaking a little bit lofty there, but I'm just telling you how it feels
Charles Antis:to the brain that makes decision.
Charles Antis:Because people know we rep Ronald McDonald house.
Charles Antis:They know that wing, and I think it is unimaginable to ignore sick children.
Charles Antis:That's not words.
Charles Antis:Feeling and the right we're going to do what we can to
Charles Antis:feed them, to lift their smile.
Charles Antis:And people know that.
Charles Antis:And that's how you need to be known in the world, known for the solution.
Charles Antis:And that part of the solution by the way, should be a broad solution
Charles Antis:that within that category builds the bridge all the way to everywhere.
Joshua Maddux:That's awesome.
Joshua Maddux:There's been so much in this conversation so much to unpack,
Joshua Maddux:appreciate the time today.
Joshua Maddux:For people who do want to reach out who do want to find you, we'll have
Joshua Maddux:your guys's website, a YouTube channel, your LinkedIn, all in the show notes,
Joshua Maddux:but what's the sort of number one way people can find out more about you about
Joshua Maddux:some of the causes that you guys are.
Joshua Maddux:Ronald McDonald house is a huge name.
Joshua Maddux:And the fact that you guys at.
Joshua Maddux:Other roofers that you guys are partnering with are just
Joshua Maddux:helping cover those roof costs.
Joshua Maddux:That's that alone is just incredible.
Joshua Maddux:There's just so much negative.
Charles Antis:It's incredible.
Charles Antis:I would just say, keep it simple.
Charles Antis:Just follow me on LinkedIn.
Charles Antis:That's the only channel that I personally.
Charles Antis:I do myself.
Charles Antis:My own LinkedIn are antiseptic is involved on a lot of channels.
Charles Antis:You can follow us, but if you follow me on LinkedIn, I'll plug you into
Charles Antis:the different things that we're doing.
Charles Antis:Cause I personally get involved and buy personally get involved.
Charles Antis:I don't over metal in those VPs that I worked so hard to attract.
Charles Antis:Awesome.
Charles Antis:I appreciate the time today.
Charles Antis:Great having you.
Joshua Maddux:Thanks for listening to this episode of, in the bunker.
Joshua Maddux:As always we can be found on Instagram, Facebook, and Twitter
Joshua Maddux:at, in the bunker podcast.
Joshua Maddux:Be sure to share this episode and what you're going to apply from it.
Joshua Maddux:And how that can affect your business, make sure to tag us in that post so
Joshua Maddux:we can highlight your journey as well.